Store Policies

HOW ARE MY PRODUCTS MADE?

All of the apparel in my shop is printed on demand, meaning there isn’t any warehouse with thousands of my apparel and prints, to prevent waste with the print on-demand platform that I use, Printful. Since 85% of all textiles produced by the fashion industry end up in landfills.

One in every five garments reaches a landfill without having ever been worn once. By choosing to support the MX/STUDIOS brand you are choosing products that are created only as the order is placed, creating less fabric waste than conventional manufacturing.

Also, I work with vendors that produce high quality products that last many washes, keping the colors vibrant and the fabric soft. Plus all products have been OEKO – TEX certified for maximum quality.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PRINTED?

Printful has several locations to help get your items to you more quickly. Some facilities focus on more DTG shirt printing, while others are mostly custom cut and sewn like leggings and swim suits. Because of this, many items ship separately at no extra cost to you.

If for some reason you only received one tracing link and are still missing items from your order please reach out to reneeby.d3sign@gmail.com and I will be happy to give you an update with new links.

SHIPPING

What are the usual waiting times for delivery?

To better help you gauge when your package will arrive once you receive a shipping notification here are the average shipping times.

• US orders: 7-10 days

I placed an order, when will I get my tracking number?

Once your order is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you.

What If I put the wrong address in my order?

If your order has not been sent yet, we can usually update the address with ease. But if the item was delivered and that package can not be recovered, please reach out to us at reneeby.d3sign@gmail.com

Usually, the package is sent back to the return address, which is currently the Prinful fulfillment center the order is orignally sent from. If this happens I will be notified and will reach out to you directly if you have not already.

If the package was not returned to sender, then you would have to place a new order to replace the original.

RETURNS, CANCELATIONS, AND EXCHANGES

Can I return or exchange a product?

There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly. If you accidently ordered the wrong size, you will have to place another order at full cost.

Can I cancel my order if it has not been shipped yet?

Absolutely! Cancelling and refunding an order if the printing process has not yet started on any of your items is not a problem. It’s only if the printing process has started that I’m not able to recoup any printing fees and therefore can’t provide a refund.

What if my order never arrived or went missing?

If your order didn't end up arriving and you have already checked that the address you entered is correct, try out these options.

1. If you live in an apartment complex check in with your leasing office to see if they might have your order.

2. If you believe your item was lost, immediately reach out to USPS. You will get a reply faster if you walk into your local USPS instead of going to the main website since their response time may take weeks if they respond at all.

3. At USPS they will help you find your package if it was misdelivered or has not been delivered yet and they are your best bet in being able to pinpoint where it was delivered.

4. In the case that it was lost or stolen you will receive verification from USPS that you can then send to me at reneeby.d3sign@gmail.com where I can issue a refund or replacement free of charge. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! The costs of reprinting and shipping a replacement order for you, are covered.

If the package was marked as delivered by the carrier, but you have yet to receive it, neither I or Printful will cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package(s), you will need to place a new order to have it reshipped. I’m not able to assist with filing claims with shipping carriers yet, but hope to do so in the future!

What if my order arrives damaged or I received the wrong items?

The last thing we want is for you to be stuck with a damaged item or something you did not order. When this happens please get in touch with me for a replacement! There is a 7 day replacement policy, but if you don’t get a hold of me by then I can no longer offer a replacement.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at reneeby.d3sign@gmail.com so we can make it right.